Support

With AssureBridge™, it’s like having a team of expert architects, developers, integrators, and operations professionals on your staff.  Our fully managed service provides expert implementation, configuration, monitoring and troubleshooting.

Internet Single Sign-On (SSO) stability and reliability are very important to the Web Site providers. SSO serves as a security gateway for users navigating across partner sites and, when it is not working properly, is the first thing that adversely impacts user experience. There are many online application and infrastructure issues that might cause SSO stop working correctly. This is further complicated by the fact that, since the cross-domain SSO implementations are highly intricate and involve interactions among many distributed components, the troubleshooting of the incidents becomes an involved task involving multiple parties and complex diagnostics.

AssureBridge addresses these challenges by providing state-of-the-art infrastructure services and operational support of both the SSO infrastructure and end-to-end SSO transactions.

Our platform provides your team and your customers with the following benefits:

  • High-Availability
  • Dependability and Reliability
  • Strong Security
  • Performance and Scalability
  • Mature IT support services

While delivering value AssureBridge keeps your operations simple:

  • Continuous monitoring gives you assurance that your connections are working
  • Advance tracing pinpoints issues and shows “whose side” the problem is on
  • 24X7 operations for your most critical connectivity needs
  • Expert technicians that can understand and diagnose complex single sign-on interactions

Additional resources:

  • To learn more about our Incident Reporting process click here.
  • To open a support ticket please visit our ticketing portal.